Contact BAPE Sweater
Real people. Real support. We’re here for sizing, orders, returns, and authenticity questions.
- Lifetime authenticity promise
- Detailed measurements on every piece
- Fast US shipping & easy returns
Customer Support
- Email: [email protected]
- Phone: +1 (212) 555‑0147
Hours (EST)
Mon–Fri: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
Store & Mail-in Address
247 Lafayette Street
New York, NY 10012
United States
Please contact us before sending returns to ensure your RMA is on file.
Track, Returns, Sizing
Most email replies within 1 business day.
Send us a message
Fill out the form and our team will get back within 1 business day.
Quick answers
Are your BAPE sweaters authentic?
Yes. Every item is hand-authenticated, imaged in detail, and covered by our lifetime authenticity promise.
How do BAPE sweaters fit?
They run slightly boxy and a touch short. Use our exact measurements; size up for length or stay true for a classic fit.
How fast do you ship?
Orders placed by 12 PM EST ship same or next business day. Tracking updates within 24 hours. See our Shipping Information for carriers and transit times.
What's your return policy?
Unworn items in original condition can be returned within 14 days of delivery. Start your return via our Refund & Returns Policy page.
Do you carry women’s sizes?
Yes. We list dedicated women’s cuts and unisex pieces, with bust, length, and sleeve notes on each product page.